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Terms and Conditions

Returns Policy Overview

Word on the legal street is that we have to have a Returns etc policy. Now we know it’s probably never going to apply to anyone but if you weren’t of a suitable mental capacity at time of ordering and now realize you are skint or just your friends have bad taste you should probably read the below….

Buyers Remorse and or Bad Taste?

If you, at one time, were in a state to have had good enough taste to buy one of our products, but woke up the next morning realizing maybe it wasn’t quite what you wanted, you have the right to cancel your order with us within 14 days of us receiving your order. This has to be done by ink and quill and delivered by a pigeon / or an email will do (that’s the law and if you aren’t straightened up after 14 days then sorry / we kind of salute you). This is even the case if we have sent you something that is pure perfection ie not faulty in anyway. You can still return it…

Once you have reached out to us one of our customer care team (hahahahaha – sure, like we have one) will be in touch to sort out how to make things right. Unfortunately for you you have to pay for the shipping if the goods aren’t faulty but it’s probably cheaper than the massive Dove poof you thought was a good idea to order at 5am on a Monday. And to be honest, if you are ordering things at that time on a Monday then an expensive piece of furniture is the least of your worries!

If the product is clearly faulty (which we would say is pretty much impossible) then that’s on us and we cover the shipping. We know the state we send things out in, so it is probably best to insure and track your return shipment, and take a photo of the problem and send it via email to us in advance so we don’t have to duel over a) who caused the damage and b) where the thing actually is! Cool?

Get it back to us ASAP so we can fix the problem – any later than 14 days and fortunately for you you are stuck with it. You will learn to love it / get that promotion so you can afford it / thrive on the kudos that you get from owning a SoftCore piece from all your mates. You know you want it!

If you hit us up within 14 days then we have to pay you in 14 days, assuming we are still in business etc. If not then you would probably have to sue us, let’s hope it doesn’t come to that. Unfortunately for you the shipping costs aren’t refundable so if you’re feelings are border-line I would say keep the damn thing (unless in the unlikely situation that the good are faulty).

You Bought Something Ace but Think There is Something Even Better You Want?

We can never make up our minds about anything so we get it…. There is no charge to exchange items for a different product up to a similar value, but if we don’t have what you want in stock we obviously can’t exchange it, or you will have to wait. Just let us know ASAP if you want to switch something out.

Again, in this scenario you will have to cover the shipping costs. Sorry. Should you want something cheaper then you are blessed with having additional store credit with us to use when you mature into the more artsy ranges (someone needs to buy the Bad Trip range after all)

You’re Skint? Or Forgot That Debt That You Owe That “MATE” of Yours That Should Have Been Paid Off Before You Dropped Cash on Insane Homewear…

Look, if you’re in a bind we are here to help you out (ish). Should you request a refund and you paid using your mum’s credit card, it will be credited to her card (or whoever’s card you used) – you will get the shipping costs back if the goods were faulty (very unlikely) but unfortunately won’t if they were fine.

Card refunds may take up to 10 business days to complete, that’s them not us – sorry!

PayPal refunds can take up to 30 days to clear but in our experience it is usually a lot quicker. If you just need short term cash pawn something rather than returning the cushion, you know you secretly love it.

Whatever / Bespoke

If you are brave enough to design something yourself then you better have the swedes to live with it as we can’t refund bespoke items as we can’t sell them on (some people like vanilla, some like strawberry – if you get what we mean?). Someone from our design team (see above for customer service team) can help you through your designing process to minimize the chances of this happening.

And to end…

We aren’t hear to rob, steal or pillage and will be as reasonable as possible in terms of returns as we can be, within reason. If you have any issues whatever please first email and one of our customer service team (see above) will call back ASAP to try and make things right. Pray it’s DC as he’s by far the nicest / softest touch out of the lot of us. If it’s the weekend you may have to wait a couple of days for a call back, just an FYI.

In the same vein, we were massive piss-takers in our youth so can spot another one a mile off. There’s no harm in trying and props if we fall for it, but we’d rather people just be honest if they have an issue rather than try and blag a refund through nefarious means. Again, just an FYI.

Always remember… SoftCore Loves You

(As long as you don’t try and return anything)